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Your Privacy

At Sustrans, we are committed to protect your privacy and to being transparent about how we collect and use personal data.

We collect personal data about you when you interact with us by registering for an online Big Walk and Wheel account, when you request to be kept informed about Sustrans Big Walk and Wheel, visit our website or otherwise provide us with your personal data.

When you chose to register for an online account for the Big Walk and Wheel website, we may collect your name, email address, work address.

We collect information about your computer, phone, tablet, or other devices you use to access our websites. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers.

When you visit the Big Walk and Wheel website, we also collect information about how you use our website and track which pages you visit when you follow links from our emails.

We use cookies on the Big Walk and Wheel website to improve your experience of the website, temporarily store data and understand the parts of the website that you are visiting. To see which cookies we use on the Big Walk and Wheel website see Our Cookies.

We use your personal data for a number of purposes, processed under the lawful basis of legitimate interest, including:

  • providing access to the Big Walk and Wheel website services
  • administering the Big Walk and Wheel service, including awarding prizes and associated publicity
  • analysing, managing and improving the Big Walk and Wheel service and website
  • contacting you with further relevant information about our work, services, activities or products that are linked to school activities and events

We will also process your personal data as required by law or regulation.

Once you have registered with Big Walk and Wheel we will retain your personal data for three years. At any point we can delete your data upon request. If your account is inactive for three years, and is not a publically accessible email address, or upon request, we will delete your online Big Walk and Wheel account as soon as practicable.

If you unsubscribe from marketing communications minimal personal data will be kept on a suppression list to ensure you do not receive such communications.

We only share your personal data from the Big Walk and Wheel website with prize sponsors where necessary, and carefully selected third party processors that help us deliver the Big Walk and Wheel challenge.

Aggregated or anonymous data about Big Walk and Wheel may be seen by third parties, such as local authorities, but personal data will not be shared.

Within Sustrans your personal data is only accessible by those required to provide you with the Big Walk and Wheel services.

You may access your personal data at any time by logging in to the Big Walk and Wheel website and visiting ‘your account’.

If any of your details change or need correcting, then you can edit these in your account or contact us to have these corrected by emailing bigwalkandwheel@sustrans.org.uk. You can also ask for your account to be deactivated or deleted.

You may unsubscribe from marketing communications at any time, by clicking on the unsubscribe link in the emails.

If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.

Sustrans is committed to protecting your privacy and personal data. For more information ask your activity leader or visit www.sustrans.org.uk/privacy.

If you have any questions, comments or feedback about how we use your personal data then please contact our Data Protection Manager on dataprotection@sustrans.org.uk or by post to Sustrans, 2 Cathedral Square, College Green, Bristol BS1 5DD.

You can control some of the cookies used on this website using our cookie controls.

The list below explains the cookies we use and why.

Cookie Settings

Cookie name(s): cctr_cookie_settings

Purpose: This cookie stores your cookie settings. We use it to determine whether you’ve told us which cookies you consent to, and to save those settings for your future visits to the website.

Google Analytics

Cookie name(s): _ga, _gid, _gat, AMP_TOKEN, _gac_<property-id>

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information: Click here for an overview of privacy at Google

Form submission authentication cookie

Cookie name(s): app[security][token]

Purpose: These cookies are used to ensure that a user submitting a form has the authority to do so. This is required to protect both users and the website from malicious use of forms to affect data. The cookie records a unique and anonymous ID for each user, which will expire when the user closes their web browser.


Cookie name(s): app[__encrypted]

Purpose: This cookie identifies a logged in user to the website in order to allow use of the various features that require a user to be logged in and associated with a specific identity. This cookie records an encrypted string, which identifies the user to the website and expires when the user closes their web browser.